Privacy Policy

Privacy Policy

  1. Information About the Collection of Personal Data and Contact Information of the Responsible Party

1.1 We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about how we handle your personal data when using our website. Personal data refers to any information that can be used to identify you personally.

1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Rowe and Sinclair. The controller is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the responsible party), this website uses SSL/TLS encryption. You can recognize an encrypted connection by the "https://" string and the lock symbol in your browser’s address bar.

  1. Data Collection When Visiting Our Website

When using our website for informational purposes, i.e., when you do not register or provide us with information in any other way, we only collect data that your browser transmits to our server (so-called "server log files"). When you access our website, we collect the following data, which is technically necessary for us to display the website to you:

  • The website you visited

  • Date and time of access

  • Amount of data sent in bytes

  • Source/Referrer from which you came to the page

  • Browser used

  • Operating system used

  • IP address used (possibly in anonymized form)

Processing is carried out in accordance with Art. 6 Para. 1 lit. f GDPR based on our legitimate interest in improving the stability and functionality of our website. Data will not be passed on or used in any other way. However, we reserve the right to retrospectively check the server log files if specific indications suggest illegal use.

  1. Cookies

To make the visit to our website more attractive and to enable the use of certain features, we use cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the browser session ends (so-called session cookies). Other cookies remain on your device and allow us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies). When cookies are set, they collect and process specific user information such as browser and location data, as well as IP address values.

Persistent cookies are automatically deleted after a predetermined period, which may vary depending on the cookie.

Cookies are partly used to store settings and simplify the ordering process (e.g., remembering the content of a virtual shopping cart for a later visit). If individual cookies we have implemented also process personal data, the processing takes place in accordance with Art. 6 Para. 1 lit. b GDPR either for the performance of the contract or according to Art. 6 Para. 1 lit. f GDPR for the protection of our legitimate interests in the best possible functionality of the website and a user-friendly and efficient design of the visit.

We may work with advertising partners who help us make our online offer more attractive for you. In this case, cookies from partner companies (third-party cookies) may be stored on your hard drive when you visit our website. If we cooperate with the aforementioned advertising partners, you will be individually and separately informed about the use of such cookies and the scope of the information collected in the following paragraphs.

Please note that you can set your browser to notify you about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies in certain cases or in general. Every browser differs in how it manages cookie settings. You can find information on how to change your cookie settings in the help menu of your browser, which will explain how to adjust your cookie settings. You can find it for the respective browsers under the following links:

Please note that if you do not accept cookies, the functionality of our website may be limited.

  1. Contacting Us

If you contact us (e.g., via contact form or email), personal data will be collected. The data collected in the case of a contact form can be seen from the respective contact form. This data is stored and used solely for the purpose of answering your inquiry or for contacting you and related technical administration. The legal basis for data processing is our legitimate interest in responding to your inquiry according to Art. 6 Para. 1 lit. f GDPR. If your contact is aimed at concluding a contract, the additional legal basis for processing is Art. 6 Para. 1 lit. b GDPR. Your data will be deleted after the final processing of your request, this is the case if it is clear from the circumstances that the matter in question has been clarified and if no legal retention obligations exist.

  1. Data Processing When Opening a Customer Account and Contract Execution

According to Art. 6 Para. 1 lit. b GDPR, personal data will be collected and processed when you provide them for the performance of a contract or when opening a customer account. The data collected can be seen from the respective input forms. You can delete your customer account at any time by sending a message to the address of the responsible party mentioned above. We store and use the data you provided for contract execution. After the full processing of the contract or the deletion of your customer account, your data will be blocked for tax and commercial retention periods and deleted after these periods have expired, unless you have expressly agreed to further use of your data or if a legally permitted further use of your data has been reserved by us, of which we will inform you accordingly.

  1. Use of Your Data for Direct Advertising

6.1 Subscription to Our Email Newsletter
If you subscribe to our email newsletter, we will send you regular information about our offers. The only mandatory information for sending the newsletter is your email address. The provision of additional data is voluntary and is used to address you personally. For sending the newsletter, we use the so-called Double Opt-in procedure. This means that we will only send you an email newsletter after you have explicitly confirmed to us that you agree to receive newsletters. We will send you a confirmation email, asking you to confirm by clicking a link that you want to receive newsletters in the future. By activating the confirmation link, you give us your consent to use your personal data according to Art. 6 Para. 1 lit. a GDPR. The IP address of your Internet Service Provider (ISP) as well as the date and time of your registration are stored to track potential misuse of your email address. The data we collect when you register for the newsletter will only be used for advertising purposes in connection with the newsletter. You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending a corresponding message to the responsible party mentioned at the beginning. After unsubscribing, your email address will be immediately removed from our newsletter distribution list unless you have expressly agreed to further use of your data or we reserve a further use of your data, which is legally permitted, as we will inform you accordingly.

6.2 Sending the Email Newsletter to Existing Customers
If you have provided us with your email address when purchasing goods or services, we reserve the right to send you regular offers about similar goods or services, such as those already purchased, from our range by email. For this purpose, we do not need to obtain separate consent from you. The data processing is based solely on our legitimate interest in personalized direct advertising according to Art. 6 Para. 1 lit. f GDPR. If you initially objected to the use of your email address for this purpose, no emails will be sent. You have the right to object to the use of your email address for the above-mentioned advertising purpose at any time with effect for the future by notifying the responsible party. You will only incur transmission costs based on the basic rates. After receiving your objection, the use of your email address for advertising purposes will be immediately stopped.

  1. Data Processing for Order Processing

7.1 The personal data we collect will be passed on to the transport company commissioned with the delivery as far as necessary for the delivery of the goods. Your payment data will be passed on to the commissioned bank for payment processing if necessary. If payment service providers are used, we will explicitly inform you below. The legal basis for the transmission of the data is Art. 6 Para. 1 lit. b GDPR.

7.2 Use of Payment Service Providers (Payment Providers)

  • PayPal
    When paying via PayPal, credit card via PayPal, direct debit via PayPal, or – if offered – "purchase on account" or "installment payment" via PayPal, we pass on your payment data for payment processing to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"). The transmission is carried out according to Art. 6 Para. 1 lit. b GDPR and only insofar as it is necessary for payment processing.

  • SOFORT
    If the payment method "SOFORT" is selected, the payment processing is carried out by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany (hereinafter "SOFORT"), to whom we forward the information you provided during the ordering process along with the information about your order according to Art. 6 Para. 1 lit. b GDPR.

  1. Contacting for Review Reminder
    We use your email address to remind you to submit a review for your order for the review system we use, provided you have given us your express consent during or after your order in accordance with Art. 6 Para. 1 lit. a GDPR. You can withdraw your consent at any time by sending a message to the responsible party.

    9) Use of Social Media: Social Plugins

    9.1 Facebook Plugins with Shariff Solution
    Special additional customs clearance costs and/or import duties are not included in the price and are to be borne by the customer.
    On our website, we use social plugins ("Plugins") from the social network Facebook, operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook").

    To enhance the protection of your data when visiting our website, these buttons are not used directly as plugins but are integrated into the page using an HTML link. This method ensures that when you visit a page on our website that contains such buttons, no connection is made with Facebook’s servers. When you click the button, a new browser window will open and take you to Facebook’s page, where you can interact with the plugins after entering your login details (if applicable).

    Facebook Inc., based in the USA, is certified under the US-EU Privacy Shield Agreement, which ensures compliance with the data protection standards applicable in the EU.
    For the purpose and extent of data collection and the further processing and use of data by Facebook, as well as your rights and privacy protection settings, please refer to Facebook’s privacy policy: https://www.facebook.com/policy.php

    9.2 Google+ Plugins as Shariff Solution
    On our website, we use social plugins ("Plugins") from the social network Google+, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

    To enhance the protection of your data when visiting our website, these buttons are not used directly as plugins but are integrated into the page using an HTML link. This method ensures that when you visit a page on our website that contains such buttons, no connection is made with Google+’s servers. When you click the button, a new browser window will open and take you to Google+’s page, where you can interact with the plugins after entering your login details (if applicable).

    Google LLC, based in the USA, is certified under the US-EU Privacy Shield Agreement, which ensures compliance with the data protection standards applicable in the EU.
    For the purpose and extent of data collection and the further processing and use of data by Google, as well as your rights and privacy protection settings, please refer to Google’s privacy policy: https://www.google.com/intl/de/policies/privacy/

    9.3 Instagram Plugin as Shariff Solution
    On our website, we use social plugins ("Plugins") from the online service Instagram, operated by Instagram LLC, 1601 Willow Rd, Menlo Park, CA 94025, USA ("Instagram").

    To enhance the protection of your data when visiting our website, these buttons are not used directly as plugins but are integrated into the page using an HTML link. This method ensures that when you visit a page on our website that contains such buttons, no connection is made with Instagram’s servers. When you click the button, a new browser window will open and take you to Instagram’s page, where you can interact with the plugins after entering your login details (if applicable).

    Instagram LLC, based in the USA, is certified under the US-EU Privacy Shield Agreement, which ensures compliance with the data protection standards applicable in the EU.
    For the purpose and extent of data collection and the further processing and use of data by Instagram, as well as your rights and privacy protection settings, please refer to Instagram’s privacy policy: https://help.instagram.com/155833707900388/

    10) Online Marketing

    10.1 DoubleClick by Google
    This website uses the online marketing tool DoubleClick by Google, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("DoubleClick"). DoubleClick uses cookies to serve relevant ads to users, improve campaign performance reports, or prevent users from seeing the same ads repeatedly. Through a cookie ID, Google tracks which ads are shown in which browser, helping to avoid the same ads being shown multiple times. Processing occurs based on our legitimate interest in optimally marketing our website in accordance with Art. 6 Para. 1 lit. f GDPR.

    Furthermore, DoubleClick can track conversions related to ad queries, for example, when a user sees a DoubleClick ad and later visits the advertiser’s website and makes a purchase. According to Google, DoubleClick cookies do not contain personal information.
    Your browser automatically establishes a direct connection to Google’s server through the use of these marketing tools. We have no influence over the scope and further use of the data collected by Google through the use of this tool, and thus inform you accordingly. By integrating DoubleClick, Google receives information that you have visited the relevant part of our website or clicked on one of our ads. If you are registered with a Google service, Google may associate the visit with your account. Even if you are not logged into Google, it is possible that Google will collect and store your IP address.

    If you want to opt out of this tracking process, you can disable cookies for conversion tracking by setting your browser to block cookies from the domain www.googleadservices.com https://www.google.de/settings/ads. Alternatively, you can learn about setting cookies at the Digital Advertising Alliance website www.aboutads.info. Finally, you can set your browser to notify you when cookies are being set, and either accept or reject them.

    10.2 Use of Google AdWords Conversion Tracking
    This website uses the online advertising program "Google AdWords" and the conversion tracking feature of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). We use Google AdWords to advertise our website on external websites through Google’s advertising resources. We can determine the effectiveness of individual advertising measures based on data from the advertising campaigns.

    The cookie for conversion tracking is set when a user clicks on an AdWords ad. Cookies are small text files stored on your computer. These cookies usually expire after 30 days and are not used for personal identification. If a user visits certain pages of this website, and the cookie has not expired, Google and we can recognize that the user clicked on the ad and was redirected to that page.

    You can block the use of these cookies by adjusting your browser settings to block cookies from Google AdWords. You can also disable Google AdWords for targeted advertising through the Digital Advertising Alliance website www.aboutads.info.

    1. Web Analytics Services

    Google (Universal) Analytics

    • Google Universal Analytics
      This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses "cookies," which are text files stored on your computer, to analyze how users interact with the website. The data generated by the cookie regarding your use of the website (including the anonymized IP address) is usually transmitted to and stored on a Google server in the USA.

    We use Google Analytics with the "_anonymizeIp()" extension, which ensures that IP addresses are truncated and anonymized before being processed to prevent any direct personal identification. Your IP address will be shortened by Google within the EU or other parties to the European Economic Area (EEA). Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. The processing is based on our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes according to Art. 6 Para. 1 lit. f GDPR.

    1. Retargeting / Remarketing / Recommendation Advertising
      Facebook Custom Audience via Pixel
      This website uses the "Facebook Pixel" by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook"). With your explicit consent, this tool allows us to track users’ actions after they have seen or clicked on a Facebook ad. This helps us evaluate the effectiveness of Facebook advertising and optimize future campaigns.

    The data collected through this process is anonymized and does not provide personal identification. However, Facebook stores and processes this data, which means it can be linked to a specific user profile. Facebook may also use this data for its own advertising purposes, in accordance with the Facebook Data Policy https://www.facebook.com/about/privacy/.

    1. Rights of the Data Subject

    13.1 The applicable data protection law grants you comprehensive rights regarding the processing of your personal data, including the right to access and intervene, as outlined below:

    • Right of Access (Art. 15 GDPR): You have the right to request information about the personal data we process, including the purposes of processing, the categories of processed data, and the recipients or categories of recipients your data was disclosed to.

    • Right to Rectification (Art. 16 GDPR): You have the right to immediately rectify any inaccurate personal data or to complete incomplete personal data.

    • Right to Erasure (Art. 17 GDPR): You have the right to request the erasure of your personal data under certain conditions (e.g., if the data is no longer necessary for the purposes for which it was collected).

    • Right to Restrict Processing (Art. 18 GDPR): You have the right to request a restriction on the processing of your personal data, such as when you contest the accuracy of the data or when processing is unlawful.

    • Right to Object (Art. 21 GDPR): You have the right to object to the processing of your data based on legitimate interests for reasons related to your particular situation.

    • Right to Data Portability (Art. 20 GDPR): You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

    13.2 Right to Withdraw Consent
    You have the right to withdraw any consent you previously gave for the processing of your personal data at any time with future effect. Withdrawal of consent will not affect the lawfulness of the processing based on consent before its withdrawal.

    1. Duration of Storage of Personal Data
      The duration of the storage of personal data depends on the respective statutory retention period (e.g., tax and commercial retention periods). After the retention period expires, the data is routinely deleted, unless further processing is necessary for contract fulfillment or if there is a legal obligation to retain the data.